Gilson’s qualified technicians are available to visit your facility for any of the following: Diagnosis: Check that your Gilson pipettes function correctly and are mechanically sound. Repairs: Replacement of genuine spare parts. Upgrade of PIPETMAN: Systematic replacement of key components with upgraded parts. Pipette Clinics: Servicing of all Gilson pipettes. Servicing may include cleaning, decontamination, repair, (adjustment if needed) and calibration.
1. Undergo regular Gilson audits on technical aspects, personnel skills, service quality and service offers. 2. Follow regular training. 3. Repair and calibrate in accordance with Gilson’s servicing procedures or procedures validated by Gilson. 4. Repair the entire Gilson pipette range. 5. Repair Gilson pipettes with genuine spare parts.
THE “CENTER OF EXCELLENCE” LABEL
With a clear focus on developing the quality of service to the Gilson pipette users, the company launched the “Center of Excellence” audit campaign in 2005. The “Center of Excellence” label rewards the centers that fully fulfill all Gilson’s requirements. While no detail is overlooked, the main objective of the audits is to drive the entire Gilson network towards excellence of their service. Audits provide guidance to support the implementation of the necessary means to achieve excellence. The Center of Excellence Certificate and the use of the numbered label ensure the highest quality of Gilson service and guarantee that the Service Center performs repairs and calibration according to Gilson’s requirements. Companies that have successfully completed Gilson’s recommended program may use the Center of Excellence label as a graphic symbol to let clients know they have demonstrated the expertise required to diagnose, repair and calibrate.
6. Monitor environmental conditions. 7. Use correct balances (including 6-digit balance to calibrate volumes < 20 µL). 8. Maintain a comprehensive Service offer that includes: a. Diagnosis, repairs, and calibration by gravimetric method (ISO 8655 Standard). b. Maintenance. c. On-site pipette service. 9. Comply with local standards and regulations. 10. Refuse sales of Gilson spare parts to unauthorized companies.
DO-IT-YOURSELF PERFORMANCE CHECK: WEIGHING KIT
The weighing kit is intended for end-users’ use to check the performance of their Gilson pipettes across the full range of volumes from 1 μL to 10 mL. It consists of: • 4 different weighing containers, for receiving the dispensed liquid on the balance pan during calibration. • 3 reservoirs used to hold the distilled water during the calibration procedure. • Filters. • Tweezers. • And a User’s Guide, suitable for the gravimetric method according to ISO 8655 standard. Description Weighing Kit 10 Filters for Weighing Kit Ordering reference F144700 F123854
44 Manual Liquid Handling Catalog / 2014 - More information available at www.gilson.com