Frequently Asked Questions
- What are the requirements to become an OEM business partner?
- What if I can't provide worldwide support?
- How are OEM discounts calculated?
- Is there a minimum order requirement?
- What is the term of the OEM warranty?
- What training will be provided?
- Can my company logo and decal be put on the product?
- How can I be sure the Gilson solution will work with my system?
- What software tools and support does Gilson provide?
- What about confidentiality?
What are the requirements to become an OEM business partner?
Gilson OEM partners integrate Gilson products into purpose built, dedicated OEM instrument systems or applications to provide significant application specific value for global end users. Gilson OEM partners can expect significant assistance and support from Gilson and in turn, support their end user customers directly.
What if I can't provide worldwide support?
We understand that companies may not be able to provide worldwide after-sale support until sufficient sales develop. In these situations, the company may be eligible to become a Gilson Strategic Partner. For more information on Strategic Partnerships, contact Gilson OEM.
How are OEM discounts calculated?
OEM discounts are based on the OEM partner assuming the responsibility for selling, installing, supporting and servicing the Gilson products and purchasing them in volume at a predetermined schedule. The amount of discount is dependent on the product, annual volume and delivery schedule commitment.
Is there a minimum order requirement?
We do request that you commit to a minimum order quantity that can be released over an agreed upon time frame.
What is the term of the OEM warranty?
Gilson OEM products carry a 15-month warranty. This allows time for you to integrate the products and subsequent shipment to your end user's site.
What training will be provided?
Gilson provides training for OEM partner representatives. These courses cover installation, operation, maintenance and service. The initial training is provided at no charge. Advanced and repeat trainings are available, but at a cost.
Can my company logo and decal be put on the product?
OEM products are manufactured without labels. Your company logo(s) and decal(s) can be added.
How can I be sure the Gilson solution will work with my system?
After the specifications of the OEM solution have been defined, an evaluation unit may be available to ensure proper fit and performance.
What software tools and support does Gilson provide?
Gilson Software Engineers work closely with OEM clients during the product specification stages. Depending on the OEM client's software capabilities, different software command levels are available. Basic GSIOC commands are provided for each device. Drivers, OCX and DLL commands are also available. Gilson's powerful suite of controls, the Gilson Developer's Kit, includes all of the commands necessary to create custom programs for controlling Gilson instruments. These controls are Windows®.
What about confidentiality?
As a company with significant intellectual property, we respect your confidentiality (and we request that you respect ours). We are prepared to execute and respect a confidentiality/nondisclosure agreement, please ask.
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For more information contact Gilson OEM through our Information Request Form