Gilson Pipette Service Offer
Gilson Service Centers offer expertise in preventive maintenance, calibration and repair services that help extend the lifetime of your pipettes. Our goal is to assure you the highest level of continued accuracy and precision for your Gilson mechanical, digital and motorized pipettes, no matter how old they are. We also take pride in being able to service most other brands of pipettes in your lab (see additional service offers).
Program Description
| |
Maintenance & control |
 |
| |
“As found” test |
Preventive Maintenance |
Premium Preventive Maintenance |
|
| Pipette registration |
x |
x |
x |
|
| External decontamination |
x |
|
|
|
| External cleaning |
x |
|
|
|
| Complete cleaning |
|
x |
x |
|
| Complete decontamination |
|
x |
x |
|
| Leak and functions test |
x |
x |
x |
|
| Performance checking before repair |
x |
|
|
|
| Disassembly |
|
x |
x |
|
| Seal(s) replacement |
|
x |
x |
|
| Tip-holder replacement (as needed) |
|
x |
x |
|
| Piston replacement (as needed) |
|
x |
x |
|
| Other replacement part(s) (as needed) |
|
x |
x |
|
| Lubrication (as needed) |
|
x |
x |
|
| Reassembly |
|
x |
x |
|
| Leak and functions test |
|
x |
x |
|
| Performance checking after repair |
|
x |
x |
|
| Control report in 2*4 measurements |
* |
* |
* |
|
| Control report in 3*4 measurements |
* |
* |
* |
|
| Control report in 2*5 measurements |
* |
* |
* |
|
| Control report in 3*5 measurements |
* |
* |
* |
|
| Control report in 2*10 measurements |
* |
* |
* |
|
| Control report in 3*10 measurements |
* |
* |
* |
|
| Calibration certificate in 3*10 measurements |
|
|
|
|
| Calibration certificate in 3*4 measurements |
|
|
|
|
*According to your local service center.
Gravimetric Measurements: ISO 17025 calibration certificate reports the standard deviation (random error), accuracy (systematic error) and uncertainty measurement associated with the equipment (balance, probes), the laboratory environmental conditions, the operator, and the calibration method. Control report provides the standard deviation and the accuracy.
Warranty: You’ll benefit from total service warranty from parts to labour.
|
| Maintenance contract: |
Benefit from special pricing with long-term contracts and service coupons |
|
| On-site service: |
No need to send your pipette anywhere as service is completed in your lab |
|
| ISO 17025 service: |
Calibration certificate |
|
| Emergency service: |
Service is usually completed with 24 hours (72 hours maximum). |
|
| Trade-in program: |
Exchange any old or broken pipette for a new PIPETMAN at a discounted price! |
|
| Multi-brand pipette repair: |
Most models of other pipette brands, regardless of age |
|
| Service training: |
A large offer of training programs |
|
*For further information, please contact your nearest Gilson Service Center.
Gilson Recommendations:
Gilson estimates that over 95% of pipette failure can be attributed to sealing system defects. Under normal use, pipettes should undergo the following:
| Service |
Frequency |
|
| Leak test (see Two-minute Inspection video) |
Daily |
|
| Balance check |
Monthly |
|
| Full cleaning |
At least once a year |
|
| Maintenance check |
At least once a year |
|
| Calibration check |
At least once a month |
|
| Replace seals |
Every year |
|
| Replace tip-holders |
Every 2 to 3 years |
|
| Replace piston |
Every 3 to 5 years according to pipetting intensity and environment |
|
Order Genuine Gilson Replacement Parts
Using genuine Gilson replacement parts is the best way to guarantee high performance and trouble-free pipetting. Since 2003, most of our PIPETMAN tip-holders, pistons and tip ejector heads are embossed with the Gilson trident to protect users from counterfeit products.