Privacy Policy


Last Updated: May 16, 2018

This website (“Site”) is owned and operated by Gilson‚ Inc. on behalf of itself and its affiliates (collectively‚ “Gilson‚” “we,” “us,” or “our”). The goal of this Privacy Policy is to inform you about the information we and our suppliers gather or receive about you and in connection with your access to and use of the Site (“Collected Information”), how we use and share that information‚ and how we safeguard that information. This Privacy Policy also explains your rights and choices regarding your personal information, how we communicate changes to this Privacy Policy, and how you may contact us regarding questions or issues with respect to anything contained in this Privacy Policy.

This Privacy Policy is incorporated into and made a part of our Terms of Use. Your access to and use of this Site‚ and any disputes arising from the Site‚ are subject to this Privacy Policy as well as our Terms of Use and all of those terms' dispute resolution provisions‚ including arbitration‚ class action waiver‚ limitation on damages‚ and choice of law.

By accessing or using the Site, you (“you”) agree that you have read and understand this Privacy Policy.

Gilson may update this Privacy Policy at any time. Please check this Privacy Policy periodically for changes. All changes will be effective immediately upon posting to the Site. We will also notify you of material changes either by email or by a conspicuous notice on this Site.

If you have any questions or concerns about our use of your personal information, please contact us using the contact information provided at the end of this Privacy Policy.

Information We Collect and How We Collect It

The information that we may collect from or about you broadly falls into the following categories:

  • Information that you voluntarily provide to us, for example, your contact information and account information
  • Information that we collect through your use of the Site, for example, data collected by the servers used to operate the Site (e.g., IP addresses), data collected by cookies, and data collected by analytics services

Information that You Voluntarily Provide to Us

Contact Information

You can visit the Site without voluntarily sharing personal information, but you will be required to provide your contact information in order to use certain Site features, for example, to register for an online Gilson account. We will collect any personal information from or about you that you choose to submit to us via the Site, which may include your name‚ email address‚ mailing address‚ billing address, shipping address‚ phone number‚ and payment information. Specifically, we collect your personal information when setting up your online account, in connection with your purchase of products, in receiving and fulfilling information requests, and when you respond to communications from us (e.g., surveys, promotional offers). We will use personal information as described below, including to provide you with information and communications that you request or that we believe are relevant or may be of interest to you, subject to your communications preferences, applicable laws, and the terms of this Privacy Policy.

Account Information

To register for an online account you will need to submit your name‚ billing address‚ shipping address‚ and phone number. If you provide your mobile or other telephone number to us, you consent to receiving phone calls from us at that telephone number as described below.

Purchase Information

Purchases of products must be made by credit card or purchase order. All credit and purchase order information is provided directly to our PCI-compliant third-party payment processor. Gilson does not directly access or handle your credit card information. To make a purchase, you will need to submit your name and your credit card or purchase order, number, expiration date, security code, billing address, shipping address, Company name and phone number. We will maintain a record of the purchases that you make using the Site.

Information We Collect When You Opt In to Marketing Communications

If you sign up or otherwise opt in to receive promotions from us, you will need to submit your name and email address. We will use this information to provide you with promotional and other electronic communications. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email. We may use third-party email providers to deliver these communications to you.

Information that We Collect Through Your Use of the Site

Cookies

The Site automatically uses cookies to track Site use and to facilitate and enhance the user experience on the Site. “Cookies” are small pieces of information that are stored on your computer’s hard drive by your browser. The Site may use both cookies that we implement and cookies implemented by our suppliers and other third parties. Most web browsers allow you to exercise control over cookie files on your computer by erasing them‚ blocking them‚ or notifying you when such a file is stored. You can choose to browse our Site without accepting our Site’s cookies. These cookies allow us to recognize you from page to page‚ to learn how and when users visit the Site, to learn which search terms are used to find the Site, and they support your transactions with us. Without these cookies enabled‚ you may not be able to complete a purchase or take advantage of other Site features. Our Site suppliers may use cookies and other tracking technologies to track Site visitors across the Internet to understand how you get to the Site. We do not have access or control over these cookies and this Privacy Policy does not cover the use of third-party cookies. Due to this automatic collection of cookies, we do not honor “do not track” requests. Our use of these technologies fall into the following categories:

  • Operationally necessary. These are cookies that are required for the operation of the Site. For example, these cookies are required to identify irregular Site behavior, prevent fraudulent activity, and improve security. They also allow users of the Site to make use of its functions, for example, shopping carts, saved search, and similar functions. Without these cookies, services that you have requested cannot be provided.
  • Functionality related. These cookies allow us to offer you enhanced functionality when accessing or using the Site. This may include to remembering choices you make, for example and as applicable, remembering your username, preferences, or settings, remembering if you reacted to something on or through the Site so that you are not asked to do it again, remembering if you have used any feature of the Site before, restricting the number of times you are shown a particular advertisement, remembering your location, and enabling social media components. As described above, you may disable functional cookies, but if you do so then various functions of the Site may be unavailable to you or may not work the way you want them to.
  • Performance related. These cookies assess the performance of the Site, including as part of our analytic practices to help us understand how visitors use and interact with the Site, for example, which pages on our Site users visit most often. These cookies also enable us to personalize content and remember your preferences (e.g., your choice of language, country, or region). These cookies help us improve the way our Site works and provide a better, personalized user experience. Some of our performance-related cookies are managed for us by third parties. However, we don’t allow those third parties to use the cookies for any purpose other than those listed above.
  • Advertising or targeted related. These cookies record your visits to the Site, the pages you have visited on our Site, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a particular website. Gilson and its third-party advertising platforms or networks may use this information to make the Site, its content, and advertisements displayed on our Site more relevant to your interests (this is sometimes called “behavioral” or “targeted” advertising and is further discussed below). These types of cookies are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. To find out more about interest-based ads and your choices, please visit the Digital Advertising Alliance, the Network Advertising Initiative, the Interactive Advertising Bureau (IAB) Europe, http://www.allaboutcookies.org, and http://www.youronlinechoices.com.


Location Information

We may access your location with your consent in order to enhance your user experience and increase the usefulness of the Site. You may choose to allow us to access your location by granting the Site access to your location when prompted by the Site or through your device’s location services settings. Gilson may use various technologies to access your location, including IP addresses.

IP Addresses and Related Data


When you visit or use the Site, we may automatically collect certain information from your device. In some countries, including countries in the European Economic Area (“EEA”), this information may be considered personal information under applicable data protection laws. Specifically, the servers used to operate the Site may receive and store certain types of data pertaining to the equipment, software, and communication methods you use to access the Internet and our Site. This information is used to administer the Site and its servers‚ to help us evaluate use of our Site‚ to monitor and analyze Site traffic and usage patterns, to monitor and prevent fraud, to investigate complaints and violations of our policies, to improve Site content, to generate statistical information, and to support our Site analytics and marketing campaigns. Examples of these types of data include but are not limited to Internet protocol (IP) addresses assigned to your computer, your Internet service provider (ISP), your operating system, your browser type, your approximate geographic location, the pages you access on the Site, the websites you access before and after visiting the Site, the length of time you spend on the Site, date and time stamps, and clickstream data. We may combine this information with other Collected Information (including other personal information), and information obtained from third parties for security reasons. The suppliers that we use to provide the Site may collect information about your visits to the Site and other websites. Some of this information may be collected using cookies and similar tracking technologies as explained above under “Cookies.”

Analytics

The Site uses third-party analytics tools (e.g., Google Analytics) to collect information (including personal information) about your use of the Site, which information your web browser automatically sends to those analytics providers. This information includes the URLs of the websites that you visit and your IP address. Our analytics providers may also set cookies or read preexisting cookies. This information is stored on the analytics providers’ servers. Our analytics providers use this information to provide us with reports about Site traffic and your visits to the Site (for example, the domain from which you access the Internet, the web address of the website from which you linked to the Site, and the date and time of your visit to the websites that you view and click through). We will use this data to improve the Site’s structure and content. Google via Google Analytics may use this data in accordance with its Privacy Policy, which is located at http://www.google.com/policies/privacy. For more information on how Google uses your data, visit http://www.google.com/policies/privacy/partners. You may opt out of our use of certain analytics tools. You may opt out of our use of Google Analytics by visiting the Google Analytics opt-out website at http://tools.google.com/dlpage/gaoptout and installing the Google Analytics Opt-Out Browser Add-On. Please remember that you will need to opt out for each browser you use. Opting out and otherwise refusing cookies will also limit the collection of analytics data from your use of the Site.

How We Use Collected Information

In addition to the uses described above, Gilson and its suppliers may use and share Collected Information as described below. We will not sell, rent, or share Collected Information except as disclosed in this Privacy Policy and as permitted by applicable law.

  • We use Collected Information for the purpose for which it was collected and to communicate with you.
  • We aggregate Collected Information to create aggregate data on Site users.
  • We use Collected Information to evaluate and improve the Site.
  • We use Collected Information in connection with legal proceedings and to protect our rights.

Purpose Collected

Gilson uses personal information and other Collected Information for the purpose for which it has been collected, including to offer and provide our products and services to you, to communicate with you in connection with your online Gilson account, to provide you with information and communications that you request, and to support our core business functions. These include order or service fulfillment‚ internal business processes‚ marketing‚ authentication‚ loss and fraud prevention‚ public safety and legal functions. In accordance with your preferences, your location information will be used to update product pricing, availability, regional promotions and language support.

Communication with You


We may use Collected Information to notify you of changes made to the Site (for example, changes to our Terms of Use and this Privacy Policy) and, if you sign up or otherwise opt in to receive promotions from us, to send you promotional materials and other communications as described above. If you provide us with your phone number, we may call you at that phone number with regards to orders you place through the Site or with regards to any feedback that you submit. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email or by contacting us using the contact information provided below under “Contact Us.”

Site Evaluation and Improvement

We may use Collected Information: to analyze, develop, and improve the content, materials, products, and services that we make available through the Site and the Site’s functionality; to inform marketing and communication plans and strategies; to evaluate user needs and customize Site content, promotional emails, and your browsing experience; and for other legitimate and lawful business purposes.

Legal Requirements‚ Safety‚ and Loss Prevention

Gilson may use your personal information and other Collected Information in other special circumstances to the extent permitted by applicable law, for example‚ to protect or defend the legal rights‚ property or operations of Gilson or our employees or agents; to protect the rights‚ privacy‚ safety or security of Site users‚ members or others; to protect against fraud; and to allow us to pursue available remedies or limit the damages that we may sustain.

Aggregate Data

We may aggregate personal information and other Collected Information to create aggregate data on Site users, which describes users as a group but does not reveal the identity of individual users. We may use aggregate data to understand Site users’ needs, to determine Site user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products, services, and the Site.

How We Share Collected Information


We describe above some specific ways that we share your data. However, unless you give us your permission, we generally will not share your personal information with third parties except as described below.

Business Transfers

We may choose to buy or sell assets from time to time. We may share Collected Information in connection with the evaluation of those transactions. We may transfer Collected Information if we enter into those transactions. Also, if we (or our assets) are acquired or if we go out of business, enter bankruptcy, or go through some other change of control or reorganization, personal information and other Collected Information could be one of the assets transferred to or acquired by a third party.

Third-Party Suppliers and Consultants


We may disclose your personal information and other Collected Information to our affiliates, third-party services providers, suppliers, consultants, agents, distributors, resellers, and other partners (including Site management and hosting suppliers, marketing and public relations services providers, email services suppliers) that provide data processing services to us (e.g., to support the delivery of, provide functionality on, or help to enhance the security of the Site or products) or who otherwise process personal data for purposes that are described in this Privacy Policy or communicated to you when we collect your personal data. Our suppliers are authorized to and may use and disclose Collected Information as necessary for them to provide the applicable services to us.

To Protect Gilson and Others

We may share your personal information with law enforcement, regulatory authorities, courts with competent jurisdictions, emergency services, and other necessary third parties for legal, protection, security, and safety purposes, including: (a) to comply with laws or regulatory requirements and to respond to lawful requests and legal process; (b) to perform credit checks, report or collect debts owed; (c) to protect the rights and property of Gilson, its agents and customers, and others, including to enforce our agreements, policies, and terms and to protect our network and physical assets; and (d) to protect the safety of our employees, agents, and customers, and any other person.

With Your Consent

With your consent, we may share your personal information in ways not specifically described in this Privacy Policy.

Legal Basis for Processing Your Personal Information (EEA Only)

If you are an individual from the EEA, our legal basis for collecting and using personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where: (a) we have your consent to do so; (b) where we need the personal information to perform a contract with you (e.g., to deliver services you have requested); or (c) where the processing is in our or a third party’s legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and will advise you whether or not the provision of your personal information is mandatory, as well as of the possible consequences if you do not provide your personal information. Similarly, if we collect and use your personal information in reliance on our or a third party’s legitimate interests that are not already described in this Privacy Policy, we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided further below provided below under “Contact Us.”

Access by Children

This Site is a general audience website and is not directed at children under 16 years of age. Gilson does not knowingly collect or use information from children under 16 through the Site. If you have reason to believe that a child under the age of 16 has provided personal information to us through the Site, please contact us and we will use commercially reasonable efforts to delete that information.

International Transfers of Your Personal Information

In operating the Site, your personal information may be transferred to, stored in, and processed in countries other than the country in which you are resident. Those countries may have data protection laws that are different from those of your country and, in some cases, may not be as protective. Specifically, our Site servers and some of our service providers are located in the United States and our affiliated companies and third-party service providers and partners operate around the world. This means that when we collect your personal information we may process it in other countries. Gilson has, however, taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

Information Security

Gilson maintains reasonable and appropriate physical‚ administrative‚ organizational, and technical controls to protect your personal information. For example‚ we use Secure Sockets Layer (SSL) technology‚ the industry standard in transferring information‚ to process orders placed through the Site. While we work very hard to protect your privacy‚ no method of security is guaranteed to be effective‚ and we cannot be responsible for the actions of those who may gain unauthorized access to your personal information. Gilson does not guarantee that loss, misuse, or alteration of Collected Information will not occur and makes no warranties‚ express or implied‚ as to the ultimate effectiveness of our reasonable and appropriate safeguards. If you become aware of any breach of Site security or this Privacy Policy, please notify us immediately. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.

How Long We Retain Your Personal Information

We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (e.g., tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if that is not possible (e.g., because your personal information has been stored in back-up archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

With regard to personal information collected using Google Analytics as discussed above, that information will be retained for 26 months after your last activity on the Site.

For personal information that we process on behalf of our customers, we will retain that personal information in accordance with the terms of our agreement with them, subject to applicable law.

Your Rights and Choices Regarding Your Personal Information


You have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by visiting your Gilson account or use the contact information provided below under “Contact Us.”
  • In addition, if you are a resident of the European Union, you can object to the processing of your personal information, you can ask us to restrict processing of your personal information, and you can request portability of your personal information. You can exercise these rights by contacting us using the contact information provided below under “Contact Us.”
  • You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt out” link in the marketing e-mails we send you. To opt out of other forms of marketing, such as postal marketing or telemarketing, if applicable, then please contact us using the contact information provided below under “Contact Us.”
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  •  If you are a resident of France, you may also provide us with instructions regarding the manner in which we may continue to store, erase, and share your information after your death, and, where applicable, the person you have designated to exercise these rights after your death.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information please contact your local data protection authority. Contact information for data protection authorities in the EEA, Switzerland, and certain non-European countries (including the United States and Canada) are available here.
  • For details on how to manage your preferences for cookies and tracking technologies within your web browser, please read the information provided above under "Cookies."

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Third-Party Websites

The Site may link to, or be linked to, websites not maintained or controlled by Gilson. Gilson is not responsible for the privacy policies or practices of any third parties or any third-party websites. This Privacy Policy does not apply to any third-party websites or to any personal or other information that you may provide to third parties. You should read the privacy policy for each website that you visit.

Contact Us

If you have questions about this Privacy Policy‚ contact us by email, by telephone, or by mail using the contact information below.

If you reside in a country in the European Economic Area or in Switzerland, then your personal data collected by Gilson is controlled by Gilson SAS which is located at 19, Avenue des Entrepreneurs, BP 145, F-95400 Villiers Le Bel, France.  Gilson’s EU Data protection Officer is located at the same address and can also be reached by email.

If you reside outside of the European Economic Area and Switzerland, then the personal data collected by Gilson is controlled by Gilson, Inc. 3000 Parmenter St; POB 620828, Middleton, WI 53562-0828 United States of America which you can also contact via email.

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