In-House Services

Gilson instrumentation in need of repair can be returned to our corporate headquarters in Middleton, Wisconsin, USA for complete service.

  • If it is necessary for your instrument to be serviced at Gilson, during repair, we will provide equipment on loan for your laboratory.
  • All repairs are backed by a complete 90 day warranty.
  • Please contact Gilson customer service to obtain a return authorization number before returning any instrument for service.

Before contacting Gilson for service or support, please have the following available:

  • Gilson product model
  • Equipment serial number
  • Current Gilson software and version number
  • Computer operating system information