Center of Excellence


Center of Excellence: The Label You Can Trust!

With a clear focus on providing irreproachable quality service at all times, our company launched the “Center of Excellence” audit program in 2005. The Center of Excellence label rewards worldwide partners that fulfil all of Gilson’s servicing requirements.

With attention to every detail, audits provide guidance to support our partners’ implementation of the necessary means to achieve excellence. Our partners undergo strict audits of both their pipette calibration laboratory and their staff to prove their competence.


5 Reasons to Choose Gilson Center of Excellence:

  1. Total Satisfaction
    Gilson Center of Excellence Service & Technical Engineers are experts in Manual Liquid Handling. With their vast experience in pipetting techniques and pipette servicing, you'll benefit greatly from our knowledgeable professionals.

    Our service & technical engineers do more than just calibrate and repair pipettes, they are also professional Instructors for good laboratory pipetting techniques, troubleshooting, daily pipette maintenance.

    Devoted to your satisfaction, they provide advice and solutions that are right for you, while keeping an eye on your time and budget constraints.
     
  2. One-Stop service for all your pipettes
    Because we understand how convenient it is for you to deal with just one source, Gilson Center of Excellence is there to help you, no matter what you need:

    - Gilson pipettes assistance
    - Gilson tips assistance
    - "à la carte" service

    Specially trained to carry out meticulous repairs, Service & Technical Engineers can also provide prompt quality repairs to other brands of pipettes.
     
  3. Quality of Service
    Through a signed agreement, each Center of Excellence worldwide has made a commitment to satisfy their customers' quality requirements. They are audited regularly by our Customer Care Department, guaranteeing premium repairs and calibrations for your pipettes.

    Only the centers that fulfil our stringent quality norms can claim to be Gilson Center of Excellence. Your peace of minds starts the minute you contact one of these accredited centers.
     
  4. Gilson Genuine Spare Parts
    The exclusive distributor status of Gilson Centers of Excellence enables them to provide genuine Gilson spare parts at affordable prices. Though you may find generic parts at bargain prices elsewhere; the effect of using inferior spare parts could be very costly in the long run.
     
  5. Professional Customer Service
    Gilson's Centers of Excellence will handle your service needs with the highest level of care. If, however, you are not satisfied, you may contact our service experts who will help find an acceptable solution. When you partner with Gilson, you are simply stronger!

    Your opinions do matter!
    To keep improving the quality of our service, we would like to hear your opinion.

    With the customer satisfaction “feedback form”, we can measure your satisfaction and seek ways to improve it. If you have suggestions on how we could better our service to you, we’d love to hear from you!