Frequently Asked Questions

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What are the requirements to become an OEM business partner?
An OEM business partner must agree: (1) to offer the integrated systems for resale and not for internal use; (2) not to modify the Gilson product or component in such a way as to adversely affect its performance or the safety of the operator; (3) to assume the responsibility for installation, operator training, support and repair of the Gilson product.

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What if I can't provide worldwide support?
We understand that companies may not be able to provide worldwide after-sale support until sufficient sales develop. In these situations, the company may be eligible to become a Gilson Strategic Partner. For more information on Strategic Partnerships, contact Gilson OEM.

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How are OEM discounts calculated?
OEM discounts are based on the OEM partner assuming the responsibility for selling, installing, supporting and servicing the Gilson products and purchasing them in volume at a predetermined schedule. The amount of discount is dependent on the product, annual volume and delivery schedule commitment.

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Is there a minimum order requirement?
We do request that you commit to a minimum order quantity that can be released over an agreed upon time frame.

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Why should I issue a 12-month blanket order?
When you commit to purchasing a Gilson product in quantity at a predetermined discount and release schedule, we can plan the efficient ordering of raw material and production schedule to ensure on-time delivery.

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What is the term of the OEM warranty?
Gilson OEM products carry a 15-month warranty. This allows time for you to integrate the products and subsequent shipment to your end user's site.

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What training will be provided?
Gilson provides training for OEM partner representatives at Gilson's headquarters located in Middleton, WI, USA. These courses cover installation, operation, maintenance and service. The initial training is provided at no charge. Advanced and repeat trainings are available, but at a cost.

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Can my company logo and decal be put on the product?
OEM products are manufactured without labels. Your company logo(s) and decal(s) can be added during manufacturing.

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How can I be sure the Gilson solution will work with my system?
After the specifications of the OEM solution have been defined, an evaluation unit will be available for a period of 30 to 60 days to ensure proper fit and performance. However, modifications are not to be made to the evaluation unit.

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What software tools and support does Gilson provide?
Gilson Software Engineers work closely with OEM clients during the product specification stages. Depending on the OEM client's software capabilities, different software command levels are available. Basic operations (e.g., on/off) can be controlled with input or output contact closures. Basic GSIOC commands are provided for each device. Drivers, OCX and DLL commands are also available. Gilson's powerful suite of controls, the Gilson Developer's Kit, includes all of the commands necessary to create custom programs for controlling Gilson instruments. These controls are compatible with any 32-bit programming language that supports Active-X controls.

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What about confidentiality?
As a company with our own internal trade secrets, we respect your confidentiality (and we request that you respect ours). We have no problem with signing a confidentiality/nondisclosure agreement, please ask.

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For an automated liquid handling solution … contact us. Gilson is committed to providing the ideal product that meets any and all unique requirements and industry demands.