Pipette Service

Gilson Service Center of Excellence

Reproducibility and verifiable data are crucial to success in the lab. Because of this, our commitment to you and the products you purchase goes beyond the point of purchase. Our team of certified technicians and support specialists take care of you and your pipettes. The Gilson Service Centers of Excellence work under ISO 8655 guidelines, and our facilities are ISO 17025 accredited to provide compliant service. Additionally, we offer both onsite and mail-in service with fast, efficient turnaround times.

Choosing Gilson service ensures you will have reliable results and can have complete confidence that your pipette is performing at its best.

Pipette Service Details Lite Pro Premium
Visual & Functional Inspection
Visual & Functional Inspection
  Internal & External Cleaning
Internal & External Cleaning
  Leak Test
Leak Test
  Gravimetric Check
Gravimetric Check
  Preventative Maintenance
Preventative Maintenance
  Re-grease As Needed
Re-grease As Needed
  Pipette Label
Pipette Label
  Mail-In or Onsite Service Available
Mail-In or Onsite Service Available
  Calibration and Detailed Certificate
Calibration and Detailed Certificate
  ISO 17025 Calibration Available
ISO 17025 Calibration Available
  Lifetime Warranty
Lifetime Warranty
  Free Repairs
Free Repairs
  Turn Around Time
Turn Around Time 5 days 5 days 3 days

Our service plans are flexible based on your specific needs. Read the Gilson Terms of Pipette Service.

To customize your pipette service details, click here.

ISO 17025 Accredited Service

As an accredited ISO 17025 calibration company, Gilson can offer additional reporting on your calibration certificates for maximum traceability, perfect for GLP/GMP compliant labs. We can provide ISO 17025 compliant service both in our dedicated Service Centers as well as on-site in your lab. You can be sure your pipettes maintain their original accuracy, precision, and performance capabilities.

Lite Pipette Service

Lite pipette service is perfect for labs that need dependable preventative maintenance (PM). The standard PM will be performed on each pipette along with a gravimetric check, ensuring the performance of your pipettes.

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Pro Pipette Service

We know your pipettes are valuable tools in the lab and are vital to your research. With the Pro service level, you’ll receive quality service, preventative maintenance, and calibration to ensure your pipette lasts for years to come. While we always hold our service and maintenance to the highest standards, this plan also comes with the option of choosing an ISO 17025 accredited service certification.

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Premium Pipette Service

Premium service is our most comprehensive level, providing you with reliable performance and predictable pricing. By having Gilson service your pipettes at least once a year, you will receive a lifetime warranty on your pipette and all necessary repairs are included at no additional cost. This offer is available for all pipette brands and new pipettes can be enrolled at no additional cost. With this offer, you will receive service, preventative maintenance, repairs as needed, and calibration of your pipettes. Additionally, ISO 17025 accredited service options are available.

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