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Every Gilson system includes professional on-site installation by a factory-trained engineer to ensure proper setup and functionality from day one. Basic user training is also included, so your team can get up and running with confidence.
On-site instrument installation
System verification and setup
Introductory user training
Optional IQ/OQ documentation for compliance needs
Preventative Maintenance
Stay ahead of downtime with regular preventative maintenance that ensures your systems operate with maximum reliability and accuracy. Choose from flexible service options that match your lab’s schedule and budget.
On-Demand: Book maintenance only when you need it
Contracts Available: Scheduled service without added labor or travel fees
Includes inspection, calibration, cleaning, and wear part replacement
Service Contracts & Extended Warranty
Plan for the long run with Gilson’s service contracts, which offer comprehensive support with cost certainty. Each contract includes preventative maintenance and can extend your instrument’s warranty for up to 5 years.
Coverage for parts and labor on mechanical and electrical failures
Annual or multi-year plans
Priority access to service support
Robot Relocation Services
Need to relocate your Gilson system? Our relocation services make sure your instruments are moved, reinstalled, and recalibrated with the same care you put into your research.
Full deinstallation, transport prep, and reinstallation